Academies ICT Director

4 weeks ago


Reading, Reading, United Kingdom Clarify Full time

Clarify is a rapidly growing company that provides solutions to global enterprise technology brands and high-growth scale-ups. We're looking for an IT Manager to join our Business Partnering team, who will be responsible for overseeing daily IT operations, ensuring smooth functionality across all systems, networks, and software applications.

Key Responsibilities:

  • Oversee daily IT operations, ensuring smooth functionality across all systems, networks, and software applications
  • Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution
  • Work to KPIs in line with business needs
  • Assist with hands-on day-to-day IT support
  • Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management
  • Collaborate with our Learning Academy to identify and build training for new IT systems
  • Monitor the use of equipment, software, and services to ensure functionality and efficiency
  • Identify the need for upgrades, configurations, or new systems

Requirements:

  • Proven experience within an IT Manager position or similar role
  • Proven ability to prioritize effectively and manage the expectations of both internal and external stakeholders at all levels
  • Excellent communication skills to all levels of the business and all technical abilities
  • A proven track record delivering in a high-volume environment
  • An excellent relationship builder with a friendly approach who is driven to deliver, autonomous, and self-directed

Technical Experience:

  • Windows IT Infrastructure
  • On Premise Active Directory with Group Policy Objects
  • Azure AD with Microsoft InTune
  • IP Networking design and administration
  • PowerShell
  • Support of remote office and home users
  • Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint

Please note that this role requires two days in our Theale office.


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