Account Resolution Specialist

1 week ago


Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time
About the Company

Award-winning commercial law firm Alexander Mae (Bristol) Ltd operates in various sectors, including finance, leisure, retail, and technology. They offer innovative legal services, seeking candidates with a passion for customer service.

Job Overview

This 37.5-hour per week role requires a Customer Service Co-ordinator to work in a central Bristol office. You will contribute to preventing litigation by setting up solutions for customers facing mortgage arrears.

Responsibilities
  • Working with customers to resolve mortgage payment issues and avoid repossession.
  • Utilizing active listening, empathy, and relationship-building techniques to establish trust with customers.
  • Investigating customer situations to identify causes of arrears and explore available options.
Requirements
  • A strong background in customer service, preferably in a telephone-based environment.
  • The ability to work effectively in a fast-paced environment, meeting deadlines and maintaining high levels of accuracy.
  • Satisfactory literacy and numeracy skills to communicate effectively with customers and colleagues.

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