Aftersales Advisor

6 days ago


Hedge End, Hampshire, United Kingdom Workshop Recruitment Full time
About Our Company

We are a world leader in our products and aftersales services, committed to providing an excellent customer experience.

Job Description

This is a hybrid role that requires you to work in a contact centre environment, handling customer enquiries via phone, email, and chat. You will be required to triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague.

Requirements
  • A customer-focused attitude and a commitment to delivering exceptional service.
  • Excellent communication and problem-solving skills.
  • The ability to work in a fast-paced environment and handle large volumes of queries (up to 100 per day during peak times).
  • Proficient in the use of various software applications.
Benefits
  • An estimated salary of £25,000-£30,000 depending on experience.
  • 25 days holiday.
  • Pension scheme.
  • Early Friday finish in the summer.
  • Excellent working environment with opportunities for career progression.


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