Membership Assistant

6 days ago


High Wycombe, Buckinghamshire, United Kingdom Austin Fraser Full time

We are seeking a highly skilled Membership Assistant to join our team at Austin Fraser in Buckinghamshire. As a Membership Assistant, you will provide exceptional customer service to our members, handle administrative tasks, and work collaboratively with the team.

Responsibilities include:

  • Archiving events documentation
  • Providing high-quality customer service to members
  • Supporting the team with administrative duties
  • Maintaining databases and paper records
  • Resolving booking issues
  • Responding to queries in line with SLAs
  • Processing membership applications
  • Engaging with members via email, phone, and webchat

The ideal candidate will have excellent written and verbal communication skills, a strong attention to detail, and the ability to work effectively in a busy environment. The salary for this role is approximately £25,000-£28,000 per annum.

Austin Fraser offers a fantastic working environment with a 35-hour week and 4 days worked from home. Benefits include sick pay, a pension scheme, life assurance, one day paid volunteering, free parking on site, and an employee assistance programme. There is also a discretionary annual bonus.

If you are a motivated and organized individual looking for a rewarding career opportunity, please apply today.



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