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Client Services Support Specialist

2 months ago

London, Greater London, United Kingdom Oeno Group Full time

We are seeking a dynamic Private Client Support Services specialist to join our company, Oeno Group. In this role, you will be required to attend to all customer queries, comments, and requests in a timely manner.

To ensure success as a Private Client Support Services Specialist, you should be able to display exceptional client service skills and the ability to support customers with their enquiries.

A top-notch client support specialist should be a solution-driven individual who can work well under pressure, able to handle complaints in a helpful way and find solutions.

Key Responsibilities:

  • Responding to customer queries, complaints, and requests.
  • Keeping a detailed record of client data, including useful comments and general feedback.
  • Maintaining client accounts and updating information as needed.

Requirements:

  • A minimum of two years' experience working as a client support specialist, or a similar role.
  • Exceptional telephone communication manner.
  • European languages an advantage.
  • Experience handling client enquiries over the phone - essential.
  • Excellent knowledge of customer relationship management best practices.

Salary: 25K to 28K based on experience.