Client Services Specialist
4 weeks ago
We are seeking a highly skilled Client Services Specialist to join our team at Pixl8 Group. As a key member of our support and customer service team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Manage client expectations and provide timely and effective solutions to technical issues
- Communicate with clients, problem-solve, and educate clients on best-practice product use
- Work closely with internal teams to deliver tasks and ensure harmonious resolution
- Manage support contracts and ensure timely renewal and support allowance
- Provide client insights, product feedback, and trending issues to internal teams
- Experience working in a support team or service desk environment
- Excellent English written and verbal communication skills
- Understanding of CMS, CRM, and software development processes
- Familiarity with web concepts, digital products, and services
- Knowledge of JIRA an advantage
- 25 days of holiday + recognised public holidays
- Company socials
- Healthcare benefit
- Team trips
- Ongoing personal development
You'll carry out your role in accordance with the requirements of ISO/IEC 27001 as reflected in the Company's policies and procedures and the ISO/IEC 27001 organisational structure charts.
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Reinsurance Client Service Specialist
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Reinsurance Client Service Specialist
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London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Reinsurance Client Service TechnicianYour new role as a Reinsurance Client Service Technician will be working for a privately-owned Global Lloyd's Broker with offices based around the UK and Worldwide, with their head office based in the City. This company has seen the business grow to a headcount of 400 associates globally across 17 locations and...
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Reinsurance Client Service Specialist
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Client Services Specialist
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Client Services Specialist
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Client Services Specialist
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Client Services Specialist
1 month ago
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Client Services Specialist
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Client Services Specialist
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