Customer Service Manager

3 weeks ago


Brae, United Kingdom The Co-operative Group Full time
Customer Team Leader

As a Customer Team Leader at The Co-operative Group, you'll play a key role in delivering exceptional customer service and leading a friendly team of Customer Team Members. Your responsibilities will include:

  • Coaching and supervising team members to ensure they provide a high level of customer service
  • Deputising for the Store Manager and taking ownership of the store when needed
  • Supporting the Store Manager with HR processes and implementing change in the store
  • Building relationships with customers and the local community
  • Developing and implementing plans to improve customer service and store performance

We're committed to creating an inclusive workplace where everyone feels valued and respected. If you have a disability, we'll make reasonable adjustments to our recruitment process to support you.

As a Customer Team Leader, you'll have the opportunity to develop your skills and career with us. You'll receive full, paid training and dedicated support for your personal development and career progression. Plus, you'll enjoy a range of benefits, including:

  • 30% discount on all Co-op products in-store
  • 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream – a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
  • Virtual healthcare services for you and your family
  • 24/7 employee assistance service
  • Rota shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme


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