Customer Service Manager

4 weeks ago


Brae, United Kingdom The Co-operative Group Full time
Customer Team Leader Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of our store.

Key Responsibilities:
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, supporting them with tasks on the post office counter and managing the store when needed.
  • Team Leadership: Develop and coach your team's capabilities, fostering an inclusive culture where everyone's voice is valued and respected.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for our customers.
  • Support and Development: Support your store manager by deputising when they're not working and delivering a variety of HR processes, including training and development opportunities for your team.
  • Community Engagement: Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
Requirements:
  • Care for Customers: A genuine care for the needs of customers and members.
  • Leadership Skills: The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • People Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Organisational Skills: Strong organisational and problem-solving skills.
  • Flexibility: The flexibility to work a range of different shifts.
Why Co-op?
  • Training and Development: Full, paid training and dedicated support for your personal development and career progression.
  • Benefits: 30% discount on all Co-op products in-store plus 10% discounts on all other brands, a pension scheme with up to 10% employer contributions, and more.


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