Customer Service Team Lead
3 weeks ago
We are seeking a Customer Service Team Lead to join our team in Chard and surrounding areas. As a key member of our store team, you will be responsible for providing exceptional customer service and leading a team of customer service professionals.
This is an exciting opportunity for someone who is passionate about delivering excellent customer experiences and has experience in previous customer-facing roles. You will have the opportunity to work with a dynamic and supportive team to provide a range of services including key cutting, watch and mobile phone repairs, engraving, shoe repairs, photo processing, dry cleaning, and more.
In this role, you will be responsible for:
- Providing exceptional customer service and ensuring that all customers receive a high-quality experience.
- Leading a team of customer service professionals to achieve sales targets and improve store performance.
- Working closely with the store team to deliver excellent customer experiences and drive business growth.
We offer a competitive salary of £23,920 per annum, increasing to £28,080 OTE, as well as the opportunity to earn an uncapped weekly bonus. Other benefits include:
- A free holiday home
- Achievable uncapped bonus
- The day off for your birthday in addition to your holidays
- Paid day off for a child's first day at school
- Annual salary reviews
- Regular social events
- Excellent promotion prospects
If you are a motivated and experienced customer service professional looking for a new challenge, we would love to hear from you
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