IT Infrastructure Engineer
12 hours ago
HM Revenue and Customs is seeking an experienced IT Infrastructure Engineer to join our team. As an IT Infrastructure Engineer, you will be responsible for ensuring the robust, reliable, and high-performance systems and services meet business needs.
Key Responsibilities:- Collaborate with internal teams, external partners, and suppliers to ensure effective, secure, and purposeful IT systems.
- Provide 3rd-line support for raised work tickets, adhering to established processes and ITIL standard methodology.
- Help with the identification, assessment, design, and delivery of technical solutions, occasionally working with third-party suppliers.
- Ensure systems and services align with compliance and set standards.
- Support IT Security activities, including issue monitoring, incident resolution, systems security development, and compliance.
- Support IT Solutions activities to integrate new systems, collaborating with internal and external stakeholders.
- Monitor, assess, and optimise systems and services, proposing and managing improvement initiatives.
- Maintain current technical documentation, creating new documentation as needed.
- Stay informed about emerging market trends and technologies to optimise the IT service catalogue offering.
- Demonstrable experience in an IT role involving installing, managing, and maintaining IT infrastructure equipment, networks, and/or services encompassing hands-on administration, upgrades/patching, monitoring, fix, and development.
- Awareness of basic cyber security concepts and controls such as encryption.
- Understanding of IPv4 addressing including subnetting and DHCP.
- Good communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience.
- Experience of working in a fast-paced, environment, balancing multiple tasks through to completion.
- Well-developed problem-solving, documentation and information sharing skills.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Gillingham, Kent, United Kingdom HM Revenue and Customs Full timeJob SummaryHM Revenue and Customs is seeking a highly skilled IT Infrastructure Engineer to join our team. As an IT Infrastructure Engineer, you will play a critical role in ensuring the robustness, reliability, and high-performance of our IT systems and services.Key ResponsibilitiesCollaborate with internal teams, external partners, and suppliers to ensure...
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