Technical Helpdesk Engineer

1 week ago


Birmingham, Birmingham, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

About Us:

At Allegiance Technology Ltd, we're a highly regarded Microsoft Partner known for our exceptional reputation in the tech industry and among our staff. We're looking for a talented IT Support Engineer to join our team and contribute to our exciting new client wins and ongoing expansion.

Job Description:

You'll be working on a mix of support and project-focused tasks from day one in a collaborative and friendly environment. Your responsibilities will include:

  • Providing remote technical support to external clients
  • Contributing to major projects such as upgrades, rollouts, and migrations
  • Conducting technical research to develop tailored client solutions
  • Logging and updating IT support issues
  • Participating in technical training and professional development

Required Skills and Qualifications:

  • Excellent communication and problem-solving skills
  • Strong technical knowledge of Azure, Windows Server, and Exchange/Office 365
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:

  • Pension scheme with 3% employer contribution
  • Annual performance bonus up to 10%
  • 38.75-hour work week, Monday to Friday (9:00am - 5:30pm)
  • 41 days of holiday per year

This role offers a rich learning environment, access to cutting-edge technologies, and an encouraging team dedicated to your growth and success. If you're passionate about technology and excited to work with the latest tools, we'd love to hear from you.



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