Housing Liaison Officer
5 days ago
**Job Summary**
We are seeking an experienced Housing Liaison Officer to join our team in the Medway Towns area.
This is a Temp-Perm assignment with a Top Tier Contractor, offering a competitive salary of £28,000 - £35,000 per annum, depending on experience.
The successful candidate will be responsible for providing information and support to tenants and leaseholders whose homes are affected by major works.
Liaising with contractors and residents, they will ensure that procedures for communicating and consulting demonstrate Best Value.
The post holder will work closely with Project Managers to develop and agree consultation plans, manage resident feedback, and coordinate temporary or permanent re-housing where necessary.
Key responsibilities include:
- Liaising with contractors and their representatives to secure satisfactory outcomes
- Processing insurance claims and other claims submitted by residents efficiently
- Initiating and managing legal action against individual tenants and/or leaseholders where necessary
The ideal candidate will have experience working in social housing, local government, or a customer-service environment. They must possess excellent communication skills, both written and verbal, and be able to plan their own work effectively.
**Requirements:**
- Experience of working with tenants and leaseholders in similar environments
- Knowledge of current developments in housing policy and customer service
- Ability to communicate effectively and build strong relationships
We offer a supportive and dynamic work environment, with opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and making a positive impact in the community, we encourage you to apply.
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