Head of Client Services

5 days ago

Central Inverclyde, United Kingdom BJSS Full time

About Us

BJSS is a leading technology consultancy that has been delivering innovative solutions to clients for over 30 years. Our team of experts has a proven track record of success, and we're committed to helping our clients achieve their strategic objectives.

About the Role

We're seeking a highly experienced and skilled professional to join our Client Services team as a Head of Client Services. In this role, you will be responsible for leading our relationships with major clients, ensuring they experience the best of BJSS, and supporting them to meet their strategic objectives.

Key Responsibilities

  • Take ownership of client accounts, including overall growth and meeting or exceeding revenue targets
  • Develop the client account strategy and lead an account team to ensure its successful execution
  • Work closely with the client to ensure BJSS understands their pain points and challenges, and mobilize BJSS expertise to meet their needs
  • Build, grow, and maintain senior client relationships, seeing clients face to face
  • Develop strong links with internal BJSS functions to ensure the account is successful and meets the demands of the client
  • Act as a key member of the Client Services community, driving continual improvement in how we operate and serve our clients
  • Bring industry best practice, be active in the business driving new initiatives and selling the BJSS brand
  • Management oversight of a portfolio of accounts run by Client Service Leads
  • Reporting to the Senior Leadership Group on account progress and activities
  • Financial forecasting for the accounts you run and those across your portfolio

About You

To succeed in this role, you will need to have:

  • Experience of managing a portfolio of accounts and able to demonstrate continued account success and growth
  • Experience of working in technology environments and comfortable discussing different technology approaches, platforms, and products with clients
  • Experience of working in a consulting environment
  • Experience of building and maintaining relationships at C-suite level
  • Excellent communication skills and able to influence stakeholders at all levels
  • Strong collaboration skills and enjoy working with a wide range of people, both internally and client-facing
  • Keen commercial awareness that enables you to identify and shape potential opportunities, as well as take ownership for commercials
  • Strong delivery experience and able to evidence leadership of complex client engagements

What We Offer

  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental, and more)
  • Industry-leading health and wellbeing plan – we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working – our roles are not fully remote as we take pride in the tight-knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site, and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join – quarterly town halls/squad nights out/weekends away with families included/office get-togethers
  • GymFlex gym membership programme

  • Cybersecurity Director

    1 week ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £70,000

    About the RoleWe are seeking a highly skilled and motivated Information Security Manager to join our dynamic team at Head Resourcing. This role offers an exciting opportunity to play a critical part in securing our client's infrastructure as they embark on a digital journey.Key ResponsibilitiesOversee and support vulnerability management efforts across both...

  • Information Security Executive

    1 week ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £75,000

    Job Title: Permanent Information Security ManagerAbout the Role:We are seeking an experienced Information Security Manager to join our team at Head Resourcing. As a key member of our organization, you will be responsible for leading the implementation, development, and execution of a wide range of security-related activities.Key Responsibilities:Develop and...

  • Database Administrator

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £50,000

    Job Title: Database AdministratorJob Summary:We are seeking a highly skilled Database Administrator to join our team at Head Resourcing. As a Database Administrator, you will be responsible for ensuring the reliability, availability, and performance of our database systems.Key Responsibilities:Manage all aspects of our on-premises SQL Server estate and...

  • Database Administrator

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £50,000

    Job Title: Database AdministratorJob Summary:We are seeking a highly skilled Database Administrator to join our team at Head Resourcing. As a Database Administrator, you will be responsible for ensuring the reliability, availability, and performance of our database systems.Key Responsibilities:Manage all aspects of our on-premises SQL Server estate and...

  • IT Training Professional

    4 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £40,000

    Job Title: IT Training InstructorJob Description:Head Resourcing is seeking an experienced IT trainer to join our team. As an IT trainer, you will play a crucial role in ensuring that all users are proficient in using our new system, facilitating a smooth transition and maximizing the efficiency and effectiveness of the new solution.Key...

  • IT Training Professional

    4 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £40,000

    Job Title: IT Training InstructorJob Description:Head Resourcing is seeking an experienced IT trainer to join our team. As an IT trainer, you will play a crucial role in ensuring that all users are proficient in using our new system, facilitating a smooth transition and maximizing the efficiency and effectiveness of the new solution.Key...

  • IT Infrastructure Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job DescriptionHead Resourcing is working closely with a technology-driven client to assist in recruiting an IT Manager for their growing business.We're seeking a highly skilled IT Manager to lead a dynamic team in overseeing the company's IT infrastructure, including Microsoft 365 and Azure cloud services.Manage the IT ticketing system to ensure seamless...

  • IT Infrastructure Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job DescriptionHead Resourcing is working closely with a technology-driven client to assist in recruiting an IT Manager for their growing business.We're seeking a highly skilled IT Manager to lead a dynamic team in overseeing the company's IT infrastructure, including Microsoft 365 and Azure cloud services.Manage the IT ticketing system to ensure seamless...

  • IT Infrastructure Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job DescriptionIT Manager (Edinburgh)Head Resourcing is working closely with our technology client to assist in recruiting an IT Manager for their growing business.We're seeking a skilled IT Manager to lead a dynamic team in overseeing the management of IT infrastructures, including Microsoft 365 and Azure cloud services.Key Responsibilities:Manage IT...

  • IT Infrastructure Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job DescriptionIT Manager (Edinburgh)Head Resourcing is working closely with our technology client to assist in recruiting an IT Manager for their growing business.We're seeking a skilled IT Manager to lead a dynamic team in overseeing the management of IT infrastructures, including Microsoft 365 and Azure cloud services.Key Responsibilities:Manage IT...

  • Cyber Security Operations Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job SummaryHead Resourcing is seeking a highly skilled Cyber Security Operations Manager to join our client's team in Glasgow. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Cyber Security Operations Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job SummaryHead Resourcing is seeking a highly skilled Cyber Security Operations Manager to join our client's team in Glasgow. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Technology Operations Manager

    1 week ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    About the RoleHead Resourcing is partnering with a leading technology company to find an experienced IT Manager to lead their team in Edinburgh.We are seeking a highly skilled IT professional to oversee the management of IT infrastructures, including Microsoft 365 and Azure cloud services.Key ResponsibilitiesManage IT ticketing services to ensure seamless...

  • Cyber Security Operations Manager

    1 week ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    About the Role:Head Resourcing is seeking a highly skilled Cyber Security Operations Manager to join one of Scotland's biggest success stories. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Cyber Security Operations Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    About the Role:Head Resourcing is seeking a highly skilled Cyber Security Operations Manager to join one of Scotland's biggest success stories. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Cyber Security Operations Manager

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    About the Role:Head Resourcing is seeking a highly skilled Cyber Security Operations Manager to join one of Scotland's biggest success stories. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Senior Software Engineer

    1 week ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    Job DescriptionWe are seeking a highly skilled Senior Software Engineer to join our dynamic Full Stack team at Head Resourcing. As a key member of our team, you will play a crucial role in enhancing our website and contributing to cutting-edge projects.Key Responsibilities:Lead the development of our website, focusing on continuous improvement and...

  • Cyber Security Operations Manager

    2 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    About the Role:Head Resourcing is seeking a highly skilled Cyber Security Operations Manager to join one of Scotland's biggest success stories. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Cyber Security Operations Manager

    2 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time

    About the Role:Head Resourcing is seeking a highly skilled Cyber Security Operations Manager to join one of Scotland's biggest success stories. As a key member of the Cyber Security team, you will play a critical role in ensuring the organization's ability to identify, detect, and respond to all security alerts generated from their information systems.Key...

  • Application Support Specialist

    5 days ago

    Central, Inverclyde, United Kingdom Head Resourcing Full time £65,000

    Job DescriptionJob Title: Application Support AnalystJob Type: Full-timeLocation: Hybrid – Edinburgh (one or two days per week in office)About the Role:We are seeking a highly skilled and motivated Application Specialist to join our dynamic IT Operations team. As an Application Support Analyst, you will be responsible for ensuring the seamless performance...