Event Coordinator

4 weeks ago

London, Greater London, United Kingdom KFM Full time
About the Role

We are seeking a highly organized and detail-oriented Event Administrator/Receptionist to join our team at Kings Academy. As the first point of contact for guests, you will provide exceptional customer service and support the Centre and Deputy Centre Manager with day-to-day administration and operations.

Key Responsibilities
  • Manage the Academy email inbox, handling inquiries and bookings, and ensuring prompt and efficient communication.
  • Coordinate and collate event information, maintaining exceptional customer service, and assist in event preparation and coordination.
  • Manage the in-house Learning Management System (LMS) system 'LEAP', checking daily bookings, addressing queries, and ensuring Course Leads upload course content.
  • Provide professional arrival and registration services, welcoming clients, trainers, and delegates, maintaining a visible presence, and assisting with general requests.
  • Communicate client comments and complaints to the Deputy Centre Manager, ensuring appropriate handling of feedback.
  • Troubleshoot IT issues as they arise, acting as an advocate for both clients and KCS, providing first-line support when necessary.
  • Ensure compliance with Health and Safety, Data Protection, and other statutory requirements, maintaining a safe and secure working environment.
  • Work as a team player, adapting to varied situations, assisting in all departments, and working closely with the Centre and Deputy Centre Manager.
  • Assist in preparing sales invoices and support the sales and marketing team in report preparation, actively promoting the Academy and generating new business.
  • Co-manage social media platforms, creating and posting content, and establishing followers to promote the Academy, maintaining a consistent online presence.
  • Ensure all learning resources and equipment are well-maintained, reporting faults to the ICT team, and ensuring rooms are prepared for the following day's events.
  • Build relationships with facilitators and delegates, ensuring client preferences are recorded and recognized, delivering exceptional client care. Serve as the key point of contact for domestic and international clients.
  • Provide general administrative support, including managing incoming phone calls, coordinating courier and mail services, and assisting with operational rotas and invoicing.
  • Adhere to KCS's Health and Safety policies, ensuring a safe working environment, managing risks, reporting incidents, and participating in mandatory training.
  • Participate in personal development opportunities, ensuring performance is appraised following the KCS appraisal process. You will be eligible for external courses after successfully passing your first-year appraisal.
  • Ensure compliance with safeguarding policies, particularly concerning vulnerable adults and children. As this role is exempt from the Rehabilitation of Offenders Act 1974, any criminal convictions must be disclosed at the time of application.
Key Benefits
  • Comprehensive training and development opportunities.
  • Access to Kings Academy's state-of-the-art facilities.
  • Career progression within Kings Commercial Services.
  • The chance to work with a dynamic and innovative team.
  • Contributory pension scheme.
  • Annual leave entitlement plus bank holidays.

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