Field Service Technician

4 weeks ago


Belfast, United Kingdom Matthew Algie & Co Full time
Field Service Technician

About Matthew Algie & Co:

We're a leading coffee industry organization that prioritizes sustainability, community involvement, and employee development. Our team is passionate about innovation, ethics, and collaboration.

Job Summary:

We're seeking a skilled Field Service Technician to install, maintain, and repair coffee equipment across our customer base. As a key member of our team, you'll work independently and collaboratively to ensure excellent customer service and meet our 'First Time Fix' KPI.

Key Responsibilities:

  • Monitor part usage and maintain spares levels to ensure efficient operations
  • Attend customer calls individually, with support from the Technical Team as needed
  • Provide excellent customer communication and service skills

Requirements:

  • Thorough working knowledge of electrical and mechanical maintenance
  • Proven track record in a customer-facing service environment
  • City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)

What We Offer:

  • Competitive salary and overtime opportunities
  • 28 days annual leave, plus 4 bank holidays
  • Service vehicle and private pension

Selection Criteria:

We welcome applications from individuals with a logical approach to problem-solving, methodical fault-finding skills, and excellent customer communication abilities.



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