Service Assurance Reporting and Governance Lead

7 days ago

Reading, Reading, United Kingdom Primark Full time

Job Description

At Primark, we are seeking a highly skilled Service Assurance Reporting and Governance Lead to join our Technology team. As a key member of our team, you will be responsible for ensuring that all aspects of governance are in accordance with Primark's internal and external controls. This includes people, partners, products, and processes.

Key Responsibilities

  1. Create and own the Primark Service Reporting Framework to ensure that levels of service delivered by Primark internal teams and partners can be clearly defined and tracked.
  2. Assess all platforms, applications, and vendors against Primark's security and compliance standards, highlighting risk and identifying ownership to mitigate or resolve.
  3. Manage the cookie compliance and security scanning schedule across the digital landscape and ensure any issues are remediated efficiently.
  4. Be the conduit for all audit points, providing guidance and support with driving requirements and collating evidence within deadlines provided, working closely with internal and external audit teams.
  5. Develop trusted relationships with vendors and product teams to understand the services and priorities, providing guidance on compliance solutions.
  6. Create and maintain reports on the health of the service, as well as controls and governance functions.

Requirements

  1. 4+ years of experience in compliance leadership, preferably within the retail industry across multiple channels.
  2. Experience in owning and managing senior business stakeholder relationships.
  3. ITIL Service Management experience.
  4. Experience in translating data reports into management information to drive and track actions.
  5. Experience with SNOW (Service Now), especially data manipulation and report creation.
  6. Detailed knowledge of compliance and security industry standards and influencing compliance.
  7. Functional and technical knowledge of multi-channel digital systems and SaaS applications.
  8. Vendor management experience.

About Primark

At Primark, we value our people and strive to create an environment where everyone can perform at their best. We offer a range of benefits, including flexible working, an early Friday finish, and a subsidised cafeteria. If you're passionate about compliance and security, and want to join a dynamic team, we encourage you to apply.

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