Deputy General Manager

2 weeks ago


Rhyl, Denbighshire, United Kingdom HB Leisure Full time
Job Summary

HB Leisure is seeking a highly motivated and experienced Deputy General Manager to join our team at The Palace Fun Centre in Rhyl. As a key member of our management team, you will be responsible for supporting the site General Manager in the day-to-day running of the family entertainment centre.

The ideal candidate will have a strong background in customer service, team management, and budgeting. You will be responsible for ensuring that budgeted targets are achieved, operating standards are maintained, and that the site is run efficiently and profitably.

In return, we offer a competitive salary, 28 days holiday per calendar year, and a range of benefits including a pension scheme, cycle to work scheme, and fantastic benefits package.

Key Responsibilities
  • Support the site General Manager in the day-to-day running of the family entertainment centre
  • Ensure that budgeted targets are achieved and operating standards are maintained
  • Monitor and review arcade revenues, prize pay outs, stock levels, and staff numbers
  • Maintain a close liaison with the management team and communicate company information as required
  • Motivate staff to contribute to the maximum efficiency in the day-to-day running of the site
Person Specification
  • Qualified to GCSE level in Maths and English (or equivalent international qualification)
  • Previous customer service experience
  • ONC or HNC in a related subject (desirable)
  • Previous arcade cash collections experience (desirable)
  • Experience working within a children's soft play environment (desirable)
  • Previous retail management experience (desirable)
  • Some health and safety knowledge (desirable)
  • Managing or assisting with managing a team/team leader experience
  • Previous experience working in a family entertainment centre
  • Cash handling experience, both cash and electronic
  • Tenacious with good time management
  • Ability to prioritise workload
  • Strong IT skills (MS Office, Excel)
  • Able to motivate staff and have excellent communication skills
  • Self-directed with a high degree of self-motivation
  • High attention to detail


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