Deputy General Manager

2 weeks ago


Rhyl, Denbighshire, United Kingdom HB Leisure Full time
About the Role

We are seeking a highly motivated and experienced Deputy General Manager to join our team at HB Leisure. As a key member of our management team, you will be responsible for supporting the site General Manager in the day-to-day operation of our family entertainment centre in Rhyl.

Key Responsibilities
  • Assist the General Manager in achieving budgeted targets and operating standards.
  • Ensure the efficient running of the family entertainment centre, including the arcade, children's soft play, cafe, laser tag, and mini golf.
  • Monitor and review arcade revenues, prize payouts, stock levels, and staff numbers to ensure budgets and targets are met.
  • Communicate effectively with the management team and staff to ensure a smooth and efficient operation.
  • Motivate staff to contribute to the maximum efficiency in the day-to-day running of the site.
Person Specification
  • GCSE level in Maths and English (or equivalent international qualification).
  • Previous customer service experience.
  • ONC or HNC in a related subject (e.g., business studies) (desirable).
  • Previous arcade cash collections experience (desirable).
  • Experience working in a children's soft play environment (desirable).
  • Previous retail management experience (desirable).
  • Some health and safety knowledge (desirable).
  • Managing or assisting with managing a team/team leader experience.
  • Previous experience working in a family entertainment centre.
  • Cash handling experience, both cash and electronic.
  • Tenacious with good time management.
  • Ability to prioritise workload.
  • Strong IT skills (MS Office, Excel).
  • Able to motivate staff and have excellent communication skills.
  • Self-directed with a high degree of self-motivation.
  • High attention to detail.
What We Offer
  • Competitive salary.
  • 28 days holiday per calendar year (including bank holidays).
  • Recommend a Friend Scheme - earn a bonus (subject to T&Cs).
  • Cycle to Work Scheme.
  • Pension Scheme.
  • Fantastic benefits package including access to your own private GP, gym discounts, big savings on high street retailers, and much more.
  • Great career possibilities, including the opportunity to travel the globe and work in some of the world's most amazing locations.


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