Operations Executive

5 days ago


Peterborough, Peterborough, United Kingdom Bauer Media Group Full time
About the Role:

This is an exciting opportunity to join Bauer Media Group as a Central Operations Specialist. The successful candidate will play a pivotal role in ensuring the accuracy of sales system information and maintaining customer data integrity. They will work closely with various teams to identify and resolve issues related to invoicing and customer queries.

Responsibilities:

  • Coordinate the management of customer invoice disputes and credit notes.
  • Prepare and analyze financial data to ensure accurate invoicing.
  • Develop and maintain relationships with key stakeholders to improve communication and efficiency.
  • Conduct thorough investigations into customer complaints and concerns.
  • Identify areas for improvement and implement process changes to enhance operations.
  • Develop and maintain detailed records of customer interactions and issues.
  • Collaborate with other teams to achieve common goals and objectives.
  • Stay up-to-date with industry developments and best practices.
  • Meet deadlines and manage competing priorities effectively.

Requirements:

  • A high level of analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work accurately and efficiently under pressure.
  • A proactive approach to resolving issues and improving processes.
  • Proficient in the use of Microsoft Office applications.


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