Executive Operations Manager

5 days ago


Peterborough, Peterborough, United Kingdom Hollywood Bowl Full time
About the Role

As an Executive Operations Manager at Hollywood Bowl Group, you will have the opportunity to drive business growth and success in one of our busy mini golf centres.

We are seeking a highly motivated and experienced leader who can create a safe, fun, and vibrant environment for customers and team members alike. With support from your management team, you will be responsible for delivering all areas of your budget and KPIs while driving the profit performance of your centre.

You will enjoy the freedom to make a real impact on our business, across all four revenue streams; food, drink, amusements, and mini golf courses. With real opportunity to share in the success, you will be fully accountable for managing the performance, service, and standards of your centre.

Your Responsibilities
  • Budget Management: Deliver all areas of your budget and KPIs, driving the profit performance of your centre.
  • Business Growth: Impact the business' footprint in the local market, supporting the growth of the Puttstars brand.
  • Team Leadership: Be an inspiring leader, developing and empowering your team to deliver outstanding customer service.
  • Collaboration: Collaborate with our People team to talent map our future stars and build strong management succession plans for the centre.
Your Requirements
  • Experience: Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry.
  • Budget Management: Experience managing a budget size of at least £1m.
  • Operational Excellence: A relentless approach to delivering the best operational standards in the industry.
  • Sales Optimization: Evidence of optimising sales and performance of a business unit.
  • Revenue Streams: Evidence of managing and impacting multiple revenue streams.
  • People Development: A passion for people, with evidence of coaching, developing, and progressing your team.
  • Adaptability: Resilience, flexibility, and adaptability, to fit in with our fast-paced environment.
  • Availability: Willingness to work nights and weekends.
About Us

Hollywood Bowl Group is a leading experiential family entertainment company with 74 centres across the UK and 13 centres in Canada. We offer a unique and modern twist on traditional mini golf, with high-tech screens and digitalized scorecards. Our centres also feature impressive amusements areas, fully-licenced bars, and diners serving up stone-baked pizzas, hotdogs, and tasty shakes.

We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, making us a more relevant, competitive, and resilient company.



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