IT Support Specialist

3 days ago


Abingdon, United Kingdom South and Vale District Council Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at South and Vale District Council. As an IT Support Specialist, you will be responsible for providing first-line technical support to our staff and customers, ensuring that our business applications are running smoothly and efficiently.

Key Responsibilities
  • Investigate and resolve technical issues related to our business applications, following our ITIL processes and procedures.
  • Provide timely and accurate communication to users, ensuring that their issues are resolved to their satisfaction.
  • Analyze and diagnose technical and system issues, identifying root causes and implementing solutions.
  • Specify, implement, install, and configure new third-party line of business applications, ensuring that they meet the needs of our service area.
  • Write and maintain technical documentation, following our Information Management standards.
Requirements
  • ITIL Foundation qualification and demonstrable awareness of ITIL best practice.
  • Extensive experience of supporting digital services in a large organization, providing first-line support to complete incidents and requests effectively.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer

We offer a competitive salary and benefits package, including enhanced annual leave and annualized hours. You will have the opportunity to work with a team of technical staff, providing user support and technical assistance to all users of our business applications.



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