Customer-Focused IT Support Specialist

2 months ago

Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time
Job Description

**Job Title:** Customer-Focused IT Support Specialist

**Job Summary:** We are seeking a highly motivated and customer-centric individual to join our dynamic team as a Customer-Focused IT Support Specialist. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.

Key Responsibilities
  1. Provide first-line technical support to clients, ensuring timely resolution of issues and exceptional customer satisfaction.
  2. Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
  3. Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
  4. Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
  5. Proactively identify opportunities to optimize client systems and processes through the effective use of Microsoft 365 and cloud technologies.
  6. Contribute to the development and maintenance of knowledge base articles and support documentation.
Key Requirements
  1. Demonstrated experience in providing outstanding customer service in an IT support environment.
  2. Proficiency in troubleshooting Microsoft 365 applications and cloud technologies such as Azure, Office 365, and Autopilot.
  3. Certifications such as Microsoft Certified: Azure Developer Associate or Microsoft Certified: Azure Solutions Architect Expert.
Why Work with Us
  1. We offer high levels of training and support to ensure your success in your role.
  2. Excellent growth opportunities within the IT service desk team and the broader company.
  3. The opportunity to work with a team of passionate individuals who are dedicated to delivering exceptional service and making a meaningful impact for our clients.
Benefits

We offer a range of benefits to support your well-being and career development, including:

  1. Hybrid working options for a better work-life balance.
  2. 25 days annual leave plus bank holidays.
  3. Ongoing learning and development opportunities.
  4. Cycle to work scheme and technology vouchers.
  5. Enhanced family leave.
  6. Celebration day - an additional day off each year to celebrate an occasion important to you.
  7. Salary sacrifice pension.
  8. 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.
  9. Company social events and competitions.
  10. Discount and Cashback Scheme.
  11. Group Income Protection.
  12. Life Insurance.
  13. EAP and Virtual GP Service.

  • First Line ICT Support Specialist

    1 month ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our dynamic team as a 1st Line ICT Support Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.Key ResponsibilitiesProvide first-line...

  • First Line ICT Support Specialist

    1 month ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our dynamic team as a 1st Line ICT Support Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.Key ResponsibilitiesProvide first-line...

  • Electrical Maintenance Specialist

    2 weeks ago

    Abingdon, Oxfordshire, United Kingdom Meridian Business Support Full time

    Job Title: Electrical Maintenance SpecialistJob Summary:We are seeking a skilled Electrical Maintenance Specialist to join our team at Meridian Business Support. As an Electrical Maintenance Specialist, you will be responsible for carrying out routine maintenance to site electrical and facilities equipment within a set schedule. You will ensure engineering...

  • Technical Support Specialist

    2 weeks ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    About Air IT Limited:We're a forward-thinking MSP that values flexibility, growth, and innovation. Our team is shaping the future of our industry while empowering our people to thrive.As a 2nd Line Technical Support Specialist, you'll be a primary point of contact for key contacts, managing technical queries and providing top-notch support. You'll respond...

  • Electrical Maintenance Specialist

    2 weeks ago

    Abingdon, Oxfordshire, United Kingdom Meridian Business Support Full time

    Job Title: Electrical Maintenance SpecialistWe are seeking a highly skilled and experienced Electrical Maintenance Specialist to join our team at Meridian Business Support. As an Electrical Maintenance Specialist, you will be responsible for carrying out routine maintenance on site electrical and facilities equipment, ensuring engineering standards are...

  • Electrical Maintenance Specialist

    3 weeks ago

    Abingdon, Oxfordshire, United Kingdom Meridian Business Support Full time

    Job Title: Electrical Maintenance SpecialistWe are seeking a highly skilled and experienced Electrical Maintenance Specialist to join our team at Meridian Business Support. As an Electrical Maintenance Specialist, you will be responsible for carrying out routine maintenance on site electrical and facilities equipment, ensuring engineering standards are...

  • Technical Support Specialist

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    About Air IT LimitedA forward-thinking Managed Service Provider (MSP) that values flexibility, growth, and innovation, Air IT Limited is shaping the future of the IT industry while empowering its people to thrive.Our Commitment to ExcellenceAs a family of nine leading companies, united by a common vision of excellence, we've earned numerous regional,...

  • Technical Support Specialist

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    About Air IT LimitedA forward-thinking Managed Service Provider (MSP) that values flexibility, growth, and innovation, Air IT Limited is shaping the future of the IT industry while empowering its people to thrive.Our Commitment to ExcellenceAs a family of nine leading companies, united by a common vision of excellence, we've earned numerous regional,...

  • Electrical Maintenance Specialist

    3 weeks ago

    Abingdon, Oxfordshire, United Kingdom Meridian Business Support Limited Full time

    Job Title: Electrical Maintenance SpecialistWe are seeking an experienced Electrical Maintenance Specialist to join our team at Meridian Business Support Limited. As an Electrical Maintenance Specialist, you will be responsible for carrying out routine maintenance to site electrical and facilities equipment, ensuring engineering standards are maintained to...

  • Electrical Maintenance Specialist

    3 weeks ago

    Abingdon, Oxfordshire, United Kingdom Meridian Business Support Limited Full time

    Job Title: Electrical Maintenance SpecialistWe are seeking an experienced Electrical Maintenance Specialist to join our team at Meridian Business Support Limited. As an Electrical Maintenance Specialist, you will be responsible for carrying out routine maintenance to site electrical and facilities equipment, ensuring engineering standards are maintained to...

  • Electrical Maintenance Specialist

    2 weeks ago

    Abingdon, Oxfordshire, United Kingdom Meridian Business Support Full time

    Job DescriptionMeridian Business Support is seeking a skilled Electrical Maintenance Specialist to join our team. As a key member of our maintenance team, you will be responsible for carrying out routine maintenance on site electrical and facilities equipment, ensuring engineering standards are maintained to maximize operational effectiveness and...

  • Technical Support Specialist

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Air IT Limited is seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas. Additionally, expertise in cloud...

  • Technical Support Specialist

    2 weeks ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Job SummaryWe are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilising Microsoft 365 applications across multiple areas.Key ResponsibilitiesProvide...

  • Specialist Coach

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Stonewater Full time

    **About the Role**Stonewater is seeking a highly motivated and experienced Specialist Coach to join our team. As a Specialist Coach, you will play a vital role in providing high-quality support to our residents, helping them to achieve their goals and become as independent as possible.**Key Responsibilities**Manage a caseload of customers through their...

  • Specialist Coach

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Stonewater Full time

    **About the Role**Stonewater is seeking a highly motivated and experienced Specialist Coach to join our team. As a Specialist Coach, you will play a vital role in providing high-quality support to our residents, helping them to achieve their goals and become as independent as possible.**Key Responsibilities**Manage a caseload of customers through their...

  • Specialist Coach

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Stonewater Full time

    **About the Role**Stonewater is seeking a highly motivated and experienced Specialist Coach to join our team. As a Specialist Coach, you will play a vital role in providing high-quality support to our residents, helping them to achieve their goals and become as independent as possible.**Key Responsibilities**Manage a caseload of customers through their...

  • Specialist Coach

    2 months ago

    Abingdon, Oxfordshire, United Kingdom Stonewater Full time

    **About the Role**Stonewater is seeking a highly motivated and experienced Specialist Coach to join our team. As a Specialist Coach, you will play a vital role in providing high-quality support to our residents, helping them to achieve their goals and become as independent as possible.**Key Responsibilities**Manage a caseload of customers through their...

  • First-Line IT Support Specialist

    1 month ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Job Title: 1st Line ICT Support EngineerWe are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas....

  • First-Line IT Support Specialist

    1 month ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Job Title: 1st Line ICT Support EngineerWe are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas....

  • First-Line IT Support Specialist

    1 month ago

    Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

    Job Title: 1st Line ICT Support EngineerWe are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas....