Customer Journey Coordinator

1 month ago


Congleton, Cheshire East, United Kingdom Franklyn Full time
Job Description: Franklyn is seeking a Customer Journey Coordinator to join our team. In this role, you will be responsible for ensuring a smooth customer journey by processing mortgage applications, managing cases, and maintaining administrative compliance.

Key Responsibilities:
  • Process mortgage applications.
  • Manage cases from start to finish.
  • Communicate with clients and stakeholders.
  • Maintain administrative compliance.
  • Handle inquiries.

Requirements:
  • Broad experience in Microsoft Office.
  • Excellent communication skills.
  • Ability to work independently.
  • Strong attention to detail.
  • Mortgage industry experience is desirable.

What We Offer:
  • Competitive salary: £23,000-£25,000 per year.
  • Opportunity for career growth and development.
  • Contributory pension scheme.
  • Death in service benefit.
  • Private medical insurance.
  • 29 days holiday.


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