Client Service Representative for Automotive Services

5 days ago


Birmingham, Birmingham, United Kingdom Steven Eagell Limited Full time
About the Role:
We are seeking an experienced Client Service Representative to join our team at Steven Eagell Limited in Birmingham. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling work, and encouraging the sale of genuine parts and accessories. With a competitive annual salary of approximately £33,000, we offer a comprehensive remuneration package that includes car benefits, 25 days of holiday, company pension scheme, sick pay, and a health and wellbeing programme.

Key Responsibilities:
  • Offer outstanding customer service and ensure every client has a positive experience.
  • Engage with clients to understand their service and repair requirements.
  • Provide precise estimates and introduce clients to the right technician.
  • Manage work schedules, considering target efficiency, task complexity, and part availability.
  • Promote genuine parts and accessories, maintaining client satisfaction and loyalty.
  • Work with colleagues and other teams to deliver seamless client services.


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