Arabic Language Liaison

1 day ago


London, Greater London, United Kingdom Accor Hotels Full time

About Hyde Hotel Dubai

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Located in the heart of Business Bay, Hyde Hotel Dubai offers an unparalleled level of luxury and service. Our 276-rooms, all with balconies, provide breathtaking views of the Dubai Canal, the Dubai skyline, and the iconic Burj Khalifa. With three incredible culinary experiences, including Cleo Mediterráneo, Katsuya, and Hudson Tavern, we cater to diverse tastes and preferences.

Job Summary

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We are seeking an Arabic speaking Guest Concierge to join our front-of-house team. The successful candidate will be responsible for processing incoming and outgoing calls, assisting guests with international calls and directory queries, and maintaining a clean work environment.

Key Responsibilities:

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  • Process all incoming and outgoing calls accurately and courteously.
  • Ensure smooth internal telecommunication as per Raffles Standards.
  • Accurately record and control wake-up calls.
  • Assist guests with international calls and directory queries.
  • Call guests by name whenever possible.
  • Page staff member when requested.
  • Abide by principles of guest privacy.
  • Handle guests' requests promptly and report complaints to the Telephone Supervisor.
  • Bill call costs.
  • Aware of local telephone listings and frequently dialed numbers.
  • Strictly abide by standards policies and procedures governing cases of emergency such as fire, bomb scare, and other critical situations.
  • Advise defects on switchboard equipment to Supervisor.
  • Maintain a clean work environment.
  • Maintain detailed knowledge of the Hotel's fire, life, and safety system.
  • Adhere to OH&S policies and procedures.

Requirements:

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  • High school diploma or equivalent required.
  • Familiarity with hospitality industry standards and practices.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:

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  • Competitive salary: AED 6,000 - 8,000 per month (approximate).
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality brand.

How to Apply:

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Please submit your application, including your resume and cover letter, to us through our website. We look forward to hearing from you



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