IT Support Specialist
3 weeks ago
About Pure Fishing: We are a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services.
Job Summary:
The IT Support Analyst will be responsible for the day-to-day support of end-users both on-site and remotely. This role will also involve the installation, deployment, and support of servers/desktop/laptop/mobile devices/peripheral devices hardware and software.
Key Responsibilities:
- Providing technical support to employees in person, via phone, and online messaging
- Deploying technology solutions, troubleshooting issues, and conducting root cause analysis
- Maintaining and repairing desktops, laptops, servers, client hardware, software, and network connections
- Troubleshooting Wi-Fi problems and determining if they are network or device related
- Designing and implementing IT projects and collaborating with the business to stay current on active and future projects
- Supporting Windows Server and Client OS's, Office 365, Active Directory, and other various products
- Supporting manufacturing applications throughout the operation facility
- Updating, documenting, and retaining maintenance information for PC hardware/software items and maintaining an accurate inventory of installed hardware and software
Requirements:
- Strong English language skills, both written and verbal
- A minimum of 2 years' experience in a similar role in an international organization
- Solid knowledge of software and hardware
- Knowledge of Microsoft 365 and Microsoft environment in general
- Knowledge of standard operating systems such as Windows 10 & 11, Windows server 2019 & 2022 incl. DHCP, DNS, Active directory
- Knowledge of network in general, LAN & WIFI incl. cabling
- Knowledge of Copiers, printers, and AV equipment
- An attractive compensation package of £35,000 - £45,000 per annum, based on skills and experience, together with learning, development, and career opportunities
- Excellent links to the A1 and A19, with good amenities in the surrounding area
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