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Retail Customer Service Representative

1 month ago

Oakley, Fife, United Kingdom Entain Full time
Customer Service Manager - Retail

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're seeking a skilled Customer Service Manager to join our team at Entain, a leading sports betting and gaming company.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver outstanding customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with shop managers to drive sales growth and achieve business objectives
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in customer service management in a retail environment
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Passion for delivering exceptional customer experiences

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At Entain, we're committed to creating a diverse and inclusive workplace culture that values and celebrates individuality. We believe that our people are our greatest asset, and we're dedicated to providing a work environment that's inclusive, respectful, and supportive.