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E-commerce Retail CRM Lead Position

2 months ago

Bristol, Bristol, United Kingdom Lorien Full time

Job Overview:

We are seeking an experienced CRM Manager to join our team at Lorien, a leading name within the retail sector. The ideal candidate will have a background in customer relationship management and experience working with similar customer bases.

About the Role:

As CRM Manager, you will play a key role in defining our CRM strategy for the UK market, driving campaign direction, and improving engagement through data analysis. You will have autonomy over our key customer communication channel, allowing you to drive results and meet targets.

Key Responsibilities:

  • Define and implement CRM strategies for the UK market, focusing on customer communication and engagement.
  • Analyse data to drive campaign direction and improve engagement, resulting in increased sales and revenue.
  • Develop and execute email campaigns, ensuring they are engaging, exciting, and capture the imagination of our customers.
  • Collaborate with cross-functional teams to align CRM efforts with business objectives.

Requirements:

To succeed in this role, you should possess:

  • At least 4 years of experience in a CRM Management position, preferably in the retail or e-commerce sector.
  • A proven track record of providing strategic direction to multiple CRM campaigns.
  • Passion for the retail/e-commerce sector, ideally with 5+ years of experience.
  • Experience in designing and implementing CRM strategies, as well as delivering email campaigns.
  • Excellent analytical skills, including understanding of analytics and using data to inform business decisions.

What We Offer:

In this role, you can expect a competitive salary of £40,000 per annum, reflecting your skills and experience. At Lorien, we value our employees and offer opportunities for growth and professional development in a dynamic and supportive environment.