Care Professional

5 days ago


Metropolitan Borough of Solihull, United Kingdom Nationwide Care Services Ltd Full time
Job Title: Care Professional

We are seeking a dedicated and experienced Care Professional to join our team at Nationwide Care Services Ltd. This is a challenging and rewarding role that requires the ability to work independently and as part of a team to provide exceptional care services to our customers.

The successful candidate will have excellent communication skills, be able to work flexibly, and have a strong understanding of customer needs. They will also be responsible for managing out-of-hours care packages, being an emergency contact for customers and care workers, and responding to customer calls and issues in a timely manner.

The estimated salary for this position is £35,000 - £40,000 per annum, depending on experience. We offer a comprehensive benefits package, including paid training and development opportunities, to support your career growth and success.

About Us:
Nationwide Care Services Ltd is a leading provider of care services, dedicated to delivering high-quality care to our customers. Our team is committed to providing exceptional care and support, and we are looking for individuals who share our values and vision.

Key Responsibilities:
  • Manage out-of-hours care packages and respond to customer calls and issues
  • Be an emergency contact for customers and care workers
  • Update the system with customer requested changes during out-of-hours
  • Log out-of-hours customer calls in an on-call report for office staff
  • Address customer issues according to company policies and procedures
  • Provide direction to care workers when necessary
  • Update the system with care worker communication during out-of-hours
  • Cover care worker visits when they are unable to work
  • Log out-of-hours care worker calls in an on-call report for office staff
  • Monitor visit alarms and track care worker timeliness
  • Process transactions in the reconciliation report
  • Retro log visits with no transaction generated
  • Perform other actions to support the business and maintain quality


What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and caring individual who is passionate about delivering exceptional care services, we would love to hear from you.

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