Care Professional
5 days ago
We are seeking a dedicated and experienced Care Professional to join our team at Nationwide Care Services Ltd. This is a challenging and rewarding role that requires the ability to work independently and as part of a team to provide exceptional care services to our customers.
The successful candidate will have excellent communication skills, be able to work flexibly, and have a strong understanding of customer needs. They will also be responsible for managing out-of-hours care packages, being an emergency contact for customers and care workers, and responding to customer calls and issues in a timely manner.
The estimated salary for this position is £35,000 - £40,000 per annum, depending on experience. We offer a comprehensive benefits package, including paid training and development opportunities, to support your career growth and success.
About Us:
Nationwide Care Services Ltd is a leading provider of care services, dedicated to delivering high-quality care to our customers. Our team is committed to providing exceptional care and support, and we are looking for individuals who share our values and vision.
Key Responsibilities:
- Manage out-of-hours care packages and respond to customer calls and issues
- Be an emergency contact for customers and care workers
- Update the system with customer requested changes during out-of-hours
- Log out-of-hours customer calls in an on-call report for office staff
- Address customer issues according to company policies and procedures
- Provide direction to care workers when necessary
- Update the system with care worker communication during out-of-hours
- Cover care worker visits when they are unable to work
- Log out-of-hours care worker calls in an on-call report for office staff
- Monitor visit alarms and track care worker timeliness
- Process transactions in the reconciliation report
- Retro log visits with no transaction generated
- Perform other actions to support the business and maintain quality
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and caring individual who is passionate about delivering exceptional care services, we would love to hear from you.
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