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Food and Beverage Team Lead

2 months ago

Daventry, Northamptonshire, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and motivated Food and Beverage Team Lead to join our team at the National Trust. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our cafes operate efficiently and effectively.

Key Responsibilities
  • Lead and manage a team of hospitality staff to deliver excellent customer service and achieve sales targets.
  • Develop and implement effective operational procedures to ensure the smooth running of our cafes.
  • Monitor and control costs, including stock management and inventory control.
  • Collaborate with the kitchen team to ensure that food quality and presentation meet our high standards.
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
Requirements
  • Proven experience in a hospitality or customer service role, preferably in a similar environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work flexibly, including weekends and bank holidays.
  • Knowledge of food safety and hygiene practices, with a commitment to maintaining high standards.
What We Offer
  • A competitive salary and benefits package, including a pension scheme and free entry to National Trust places.
  • Opportunities for career development and progression, with a focus on employee growth and well-being.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Flexible working arrangements, including remote working options and flexible hours.