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Mortgage Administrator
4 weeks ago
Our Mortgage Administrators play a vital part in our lending journey, providing accurate and timely administrative support to our customers. This role is responsible for processing loan details, preparing documentation, and dealing with customer enquiries. You will also be responsible for ensuring paperwork is processed accurately and efficiently, with a high level of attention to detail in a customer-focused environment.
Key Responsibilities- Process loan applications and supporting documentation
- Prepare and send loan offers and other correspondence to customers
- Deal with customer enquiries and resolve any issues that may arise
- Ensure accurate and efficient processing of loan paperwork
- Work closely with other teams to ensure seamless customer service
We offer a range of benefits to our employees, including:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- My Lifestyle retail discounts
- Service recognition
To be successful in this role, you will need:
- Administration experience from a customer-focused environment
- Strong attention to detail and ability to work in a fast-paced environment
- Ability to deal with complex or technical queries and situations
- Excellent communication and problem-solving skills
We are a mutual organization that has always worked together to improve the lives of others. As one of the largest Building Societies in the UK, we have over 3,000 employees who share our goal of making a difference. We offer a culture of reward and recognition, as well as total support for our wellbeing. We are committed to equality and diversity, and we welcome applications from all candidates.
