IT Support Specialist

3 weeks ago


Manchester, United Kingdom IKO Waterproofing and Insulation EU Full time

IKO Waterproofing and Insulation EU is seeking a skilled IT Support Specialist to join our team in the European Union.

About IKO Waterproofing and Insulation EU

We are a leader in the manufacturing of waterproofing and insulation materials with a strong presence in the European market. Our values – quality, integrity, and trustworthiness – drive our success, and we are committed to fostering a positive and inclusive work environment.

The Role

As an IT Support Specialist, you will be responsible for providing first-level support across multiple platforms for our global teams. Key responsibilities include:

  • Providing timely and effective first-level response to IT support requests through various channels and global locations.
  • Delivering 2nd-level support, including deskside assistance and occasional travel to regional sites, while ensuring accurate ticket documentation, prioritization, and escalation when required.
  • Identifying trends in incidents to aid problem management, recording system outages, and providing basic end-user training on IT tools and processes.
  • Managing IT equipment tracking and recovery, coordinating vendor escalations, and authoring or updating knowledge base articles and technical documentation.
  • Participating in on-call rotations for after-hours support and adhering to IT service management practices, including change, incident, and problem management processes.

Requirements

To succeed in this role, you should have:

  • A Bachelor's degree in IT, Computer Science, or a related field.
  • At least 2 years of Level 1 IT support experience (Level 2 experience is a plus).
  • Strong technical knowledge of Windows PCs, macOS, M365, and Active Directory.
  • Excellent customer service skills and a team-oriented mindset.
  • Certification in ITIL Foundation, Apple Certified Support, or similar is a bonus.

What We Offer

In return for your expertise, we offer a competitive salary of €45,000 - €60,000 per year, depending on experience, as well as employee support and mental wellness programs, opportunities for career growth within a stable and industry-leading company, and more.



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