Service Excellence Specialist

3 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time

As a Service Excellence Specialist at Accor Hotels, you will have the opportunity to work in a luxurious environment with high standards of service. Your role will involve ensuring that guests receive an exceptional experience, tailored to their individual needs. This includes monitoring guest satisfaction levels and establishing strong public relations with all guests.

The ideal candidate for this position will possess strong leadership qualities, interpersonal and communication skills, as well as a high level of integrity. You will be responsible for executing the annual upselling strategy and achieving set goals. Additionally, you will ensure that guests receive the experience outlined in brand SOPs and LQA standards.

We are committed to attracting diverse talent and offer a flexible management style to meet the challenges of a changing work environment. The estimated salary for this position is $55,000-$65,000 per year, depending on experience. If you are passionate about delivering exceptional service and have a strong commitment to excellence, we encourage you to apply.



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