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Luxury Lifestyle Maitre D

2 months ago


Bournemouth, Bournemouth, United Kingdom Chace People Full time

{"h1": "Maitre D for Luxury Lifestyle and Wellness Retreat", "p": "We are seeking a dynamic and experienced Maitre D to join our client\u2019s luxury lifestyle and wellness retreat as part of the preopening F\u0026B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client\u2019s wines.", "ul": [{"li": "Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of client\u2019s wines."}, {"li": "Oversee and coordinate daily operations to ensure a smooth and efficient service experience."}, {"li": "Manage and train staff to maintain high service standards and guest satisfaction."}, {"li": "Resolve guest complaints and issues promptly to ensure a positive dining experience."}, {"li": "Collaborate effectively with the Service Team to ensure best-practice F\u0026B and hospitality services at all times."}, {"li": "Enhance guest experiences through exemplary visual, physical, and sensory interactions."}, {"li": "Represent the client as an ambassador to support operational success and continued development."}], "h2": "Key Responsibilities", "p": "The successful candidate will be responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client\u2019s wines.", "ul": [{"li": "Follow established procedures for fine dining / formal plated food and drink service across various guest services."}, {"li": "Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings."}, {"li": "Upsell food, drink, activities, experiences, and events to increase revenue and profitability."}, {"li": "Maintain cleanliness, sanitation, and presentation standards in all F\u0026B areas."}], "h2": "Wine", "p": "The successful candidate will be responsible for overseeing high-standard wine service across outlets and accommodations, coordinating wine stocks to maximise sales and maintain service and packaging standards, leading training sessions to ensure consistent high standards of wine service, and participating in wine tasting activities and collaborating on developing wine experiences.", "ul": [{"li": "Oversee high-standard wine service across outlets and accommodations."}, {"li": "Coordinate wine stocks to maximise sales and maintain service and packaging standards."}, {"li": "Lead training sessions to ensure consistent high standards of wine service."}, {"li": "Participate in wine tasting activities and collaborate on developing wine experiences."}], "h2": "Requirements", "p": "The successful candidate will have a minimum of 2 years\u2019 experience in a professional wine-oriented business, a presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards, and be available for weekend and evening work, as well as outdoor work as required.", "ul": [{"li": "5 Start Hotel / Fine Dining / Formal Plated Service required."}, {"li": "WSET Level 3 Certified is preferred, but not a prerequisite."}, {"li": "Minimum 2 years\u2019 experience in a professional wine-oriented business."}, {"li": "Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards."}, {"li": "Availability for weekend and evening work, as well as outdoor work as required."}, {"li": "Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships."}, {"li": "Reflect the ethos of the client in appearance, character, and guest interactions."}]}