Repair Operations Manager

4 weeks ago


Maryport, Cumbria, United Kingdom Home Group Limited Full time
Job Summary

We are seeking a skilled Repair Operations Manager to lead our regional planning, scheduling, and administrative support teams. As a key member of our team, you will drive service excellence and supercharge performance to provide reliable and consistent services for our customers.

Key Responsibilities
  • Forecast demand and plan resources effectively using dynamic resource scheduling (DRS)
  • Drive repairs and maintenance performance by ensuring we have the right resources at the right time
  • Manage internal trades, contractors, and suppliers to achieve positive customer satisfaction scores
  • Work collaboratively with our Customer Service Centre to ensure seamless customer service and joined-up ways of working
  • Lead our customer service and planning teams to identify opportunities for continuous improvement
Requirements
  • Experience of workforce management and using workforce planning systems (such as DRS) to forecast demand and plan resources
  • Knowledge of trade activities and sequencing across responsive and voids, planned and cyclical work programmes
  • Analytical and experience of driving continuous improvements, working collaboratively with others
  • Ability to lead high-performing teams in a customer service environment
What We Offer
  • 34 days leave (including bank holidays and a me day to take off for whatever you fancy)
  • Health cash plan saving you from £1140 per annum
  • Over 800 high street discounts on groceries, holidays, and days out
  • Generous pension scheme with life insurance of 3x salary


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