Repair Operations Manager
4 weeks ago
We are seeking a skilled Repair Operations Manager to lead our regional planning, scheduling, and administrative support teams. As a key member of our team, you will drive service excellence and supercharge performance to provide reliable and consistent services for our customers.
Key Responsibilities- Forecast demand and plan resources effectively using dynamic resource scheduling (DRS)
- Drive repairs and maintenance performance by ensuring we have the right resources at the right time
- Manage internal trades, contractors, and suppliers to achieve positive customer satisfaction scores
- Work collaboratively with our Customer Service Centre to ensure seamless customer service and joined-up ways of working
- Lead our customer service and planning teams to identify opportunities for continuous improvement
- Experience of workforce management and using workforce planning systems (such as DRS) to forecast demand and plan resources
- Knowledge of trade activities and sequencing across responsive and voids, planned and cyclical work programmes
- Analytical and experience of driving continuous improvements, working collaboratively with others
- Ability to lead high-performing teams in a customer service environment
- 34 days leave (including bank holidays and a me day to take off for whatever you fancy)
- Health cash plan saving you from £1140 per annum
- Over 800 high street discounts on groceries, holidays, and days out
- Generous pension scheme with life insurance of 3x salary
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Repair and Maintenance Coordinator
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeJob OverviewWe are seeking a skilled Repair and Maintenance Coordinator to join our team at Home Group. As a key member of our operations team, you will be responsible for coordinating and scheduling repairs and maintenance works, ensuring our trade operatives have the necessary information to complete their jobs efficiently.Key ResponsibilitiesCoordinate...
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Schedule Coordinator
4 days ago
Maryport, Cumbria, United Kingdom Home Group Full timeAbout UsAt Home Group, we're dedicated to providing an exceptional allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency, and outstanding customer satisfaction.The RoleWe're seeking a skilled Schedule Coordinator to join our team in Maryport. As a key member of our Repairs and Maintenance team, you'll be...
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Repair and Maintenance Coordinator
2 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeJob OverviewHome Group is seeking a skilled Scheduler to join our team. The successful candidate will be responsible for coordinating and scheduling repairs and maintenance works, ensuring accurate and real-time information in our systems.Key ResponsibilitiesCoordinating and scheduling repairs and maintenance activities, including responsive, planned, and...
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Repair Scheduling and Maintenance Manager
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeJob DescriptionWe are seeking a skilled Customer Service and Planning Manager to lead our regional planning, scheduling, and administrative support.This is a hybrid role, working across our North-West repairs and maintenance services, from home and our office.The successful candidate will be responsible for managing our regional planning, scheduling, and...
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Service Delivery and Operations Manager
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeAbout the RoleWe are seeking a highly skilled Service Delivery and Operations Manager to lead our regional planning, scheduling, and administrative support teams. As a key member of our team, you will drive service excellence and supercharge performance to provide reliable and consistent services for our customers.Key ResponsibilitiesUsing technology,...
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Business Operations Manager
3 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeJob Title: Manager of Commercial ActivitiesAs a key member of our team, you will be responsible for managing and overseeing commercial activities to drive business growth and success.Main Responsibilities:* Develop and implement commercial strategies to meet business objectives* Manage and lead commercial teams to achieve sales targets and revenue growth*...
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Scheduler
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeJob DescriptionScheduler -(241131) DescriptionKey ResponsibilitiesCoordinate and schedule repairs and maintenance works to ensure trade operatives have the necessary information to complete their jobs.Ensure systems contain accurate, real-time information, including maintenance works required on customers' homes and highlighting where job volumes exceed...
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Maintenance Coordinator
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeJob OverviewWe are seeking a skilled Maintenance Coordinator to join our team at Home Group. As a key member of our Repairs and Maintenance team, you will be responsible for coordinating and scheduling our repairs and maintenance works, ensuring our trade operatives have the necessary information to complete their jobs efficiently.Key...
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Scheduler
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeJob OverviewHome Group is seeking a skilled Scheduler to join our team in providing an exceptional allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency, and excellent customer service.Key ResponsibilitiesCoordinate and schedule repairs and maintenance works, ensuring our trade operatives have the necessary...
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Electrical Supervisor
2 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeElectrical Supervisor Role HighlightsAs an Electrical Supervisor at Home Group Limited, you will play a vital role in delivering high-quality electrical maintenance and repairs across our operations. This challenging and rewarding position requires you to supervise and direct our multi-trade electricians and sub-contractors, ensuring compliance with...
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Repair Scheduling and Planning Lead
3 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service and Planning Manager to lead our regional planning, scheduling, and administrative support teams in the North West region.Key Responsibilities:Drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on our...
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Combination Heating Engineer
2 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full time £37,620Gas and Heating Engineer RoleWe are seeking a skilled Gas and Heating Engineer to join our team at Home Group Limited.As a Gas and Heating Engineer, you will be responsible for ensuring the safe and efficient operation of our properties’ gas and heating systems.This role involves performing routine maintenance, repairs, and installations of domestic gas...
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Electrical Supervisor
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeElectrical Supervisor RoleHome Group is seeking an experienced Electrical Supervisor to join our repairs and maintenance team in the North Lakes. As an Electrical Supervisor, you will be responsible for supervising and directing our multi-trade Electricians and sub-contractors to deliver a customer-focused, compliant service.Key ResponsibilitiesLeading the...
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Electrical Supervisor
3 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeElectrical Qualifying SupervisorCumbria regionPermanent, full-time positionThe role involves leading a team of experienced tradespeople, ensuring the delivery of high-quality electrical services to our customers. As an Electrical Qualifying Supervisor, you will be responsible for the management of electrical maintenance and repairs, developing and...
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Customer Service and Planning Manager
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeCustomer Service and Planning Manager RoleAs a key member of our team, you will lead our regional planning, scheduling, and administrative support teams. Your primary focus will be on driving service excellence and supercharging performance to provide reliable and consistent services for our customers, delivering on our customer promise.Key...
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Strategic Maintenance Planning Manager
4 weeks ago
Maryport, Cumbria, United Kingdom Home Group Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service and Planning Manager to lead our regional planning, scheduling, and administrative support teams. As a key member of our team, you will drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on our customer...
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Asset Maintenance Professional
2 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeMaintenance Surveyor Role OverviewSought after Maintenance Surveyor for a challenging role at Home Group Limited, focusing on property repairs and maintenance in a hybrid environment.Key Responsibilities:Carrying out property inspections and surveys to identify maintenance needs.Coordinating and supervising repairs and maintenance work.Collaborating with...
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Electrical Team Supervisor
3 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeElectrical Qualifying Supervisor RoleLocation and Type: We are seeking an experienced trades supervisor to join our Cumbria region-based team on a permanent, full-time basis (37.5 hours per week, Monday to Friday 08:30 to 16:30).Salary and Benefits: You will be offered a competitive salary of £40,000 to £43,000 per annum, plus a company van and a range of...
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Maintenance Professional
3 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeAbout the RoleWe are seeking an experienced Maintenance Surveyor to join our team at Home Group Limited. As a key member of our repairs and maintenance team, you will play a vital role in ensuring the high-quality standards of our properties.Key ResponsibilitiesCarry out pre and post-inspections of repairs on responsive and void properties, managing a patch...
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Maintenance Surveyor
3 weeks ago
Maryport, Cumbria, United Kingdom Home Group Limited Full timeMaintenance Surveyor Job DescriptionAt Home Group Limited, we are seeking a skilled Maintenance Surveyor to join our team. As a key member of our repairs and maintenance team, you will be responsible for ensuring the high-quality condition of our properties.Key Responsibilities:Carrying out pre and post-inspections of repairs on responsive and void...