Leisure Operations Manager
2 days ago
About Our Business
\Leisure People operates some of the UK's largest and most successful gaming groups, offering an exciting and dynamic work environment.
\Our goal is to create unforgettable experiences for customers while promoting responsible gaming practices and community engagement.
\Role Overview\As a Casino General Manager, you will oversee the daily operations of one of our venues in Scotland, driving business growth and revenue expansion while maintaining a culture of responsible gaming.
\Responsibilities\- \
- Develop and implement strategies to enhance customer experience and satisfaction.\
- Manage budgets and costs to optimize profitability.\
- Lead and motivate a high-performing team to achieve operational excellence.\
- Ensure adherence to health and safety protocols, operational compliance, and industry best practices.\
- Proactively review customer insights data to inform business decisions.\
- Implement innovative experiences and events to engage diverse customer segments.\
- Promote a positive company image and reputation through exceptional leadership.\
- \
Your Background
\We are looking for a seasoned leader with a proven track record of delivering commercial results in a significant service-driven business.
\Candidates should have experience driving change and influencing at all levels within an organization, along with a creative thinking approach to improving and innovating across the P&L.
\A strong leadership and communication style, combined with the ability to work effectively in a fast-paced environment with multiple priorities, is essential for this role.
\We also require candidates to demonstrate a passion for delivering customer excellence and ensuring customer and team satisfaction.
\The ideal candidate will have a demonstrated ability to adapt to changing circumstances and navigate ambiguity, with a commitment to ongoing professional development and growth.
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