Senior Client Manager

3 days ago

Trowbridge, Wiltshire, United Kingdom Monahans Full time
About the Role

We are seeking an experienced Senior Client Manager to join our team at Monahans. As a key member of our client service team, you will be responsible for delivering high-quality services to our clients, working closely with our Partners and Directors.

Key Responsibilities
  • Client Service
    • Maintain and enhance relationships with clients, addressing complex accounting and tax issues while ensuring regular communication and prompt resolution of queries.
    • Serve as the primary contact in the absence of the Partner, ensuring all client matters are managed promptly and efficiently.
    • Coordinate with the compliance team to ensure timely and accurate delivery of services, while also handling more intricate client work that requires specialized attention.
  • People & Leadership
    • Provide coaching, mentoring, and support to junior team members, fostering their professional growth and ensuring high-quality client service.
    • Lead and motivate your team, creating an inclusive environment that upholds Monahans' values.
    • Act as a role model within the firm, exemplifying professionalism, integrity, and a client-centric approach in all interactions.
  • Business Development
    • Develop and nurture long-term relationships with clients, identifying opportunities to provide additional services.
    • Collaborate with Partners to expand the firm's client base through networking and direct engagement with potential clients.
    • Support business development initiatives, including client pitches, proposals, and participation in marketing and promotional activities.
    Requirements
    • Proven experience managing a diverse client portfolio within an accounting or business advisory context.
    • Strong understanding of complex accounting and tax issues, with the ability to handle intricate client work.
    • Demonstrated ability to build and maintain strong client relationships, ensuring high levels of client satisfaction.
    • Experience leading and mentoring teams, with a track record of developing junior staff members.
    • Solid business development skills, with experience in identifying and capitalizing on growth opportunities.
    What We Offer
    • Competitive salary with regular benchmarking and merit-based reviews.
    • Health and wellness benefits including private health insurance, a healthcare cash plan, and an employee assistance program.
    • Flexible working arrangements, including homeworking options and the opportunity to buy more annual leave.
    • Generous support policies such as enhanced maternity and paternity pay, life assurance, and a pension scheme.
    • Additional perks like the myMonahans benefits platform, volunteer leave, social events, and a cycle-to-work scheme.
    About Monahans

We are a leading provider of accounting and business advisory services in the South West, with a rich heritage spanning over 120 years and a network of offices across the south west region. We are committed to helping businesses thrive by combining our traditional values with innovative approaches. We pride ourselves on fostering a supportive environment where professional growth and work-life balance are priorities. At Monahans, you will be part of a collaborative team that values your contributions and offers diverse career opportunities to help you achieve your professional goals.

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