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Business Development Manager
2 months ago
Job Title: Business Development Manager
Job Summary: We are seeking a highly motivated and experienced Business Development Manager to join our team at Lush Group. As a Business Development Manager, you will be responsible for cultivating a team that shares a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Work collaboratively with the store manager to build a high-performing team that consistently meets or exceeds sales targets.
- Support the store manager in building connections with local businesses, charities, and community organizations to enhance the customer experience.
- Develop and execute strategies to drive sales growth, improve customer engagement, and increase brand loyalty.
- Recruit, train, and develop a team of customer-focused individuals who embody the Lush Group values.
- Lead by example on the shop floor, working closely with the store manager and spa manager to bring innovative ideas to life.
- Assist in managing the store's finances, including setting annual budgets, driving sales, and controlling staffing levels and stock.
- Maintain a beautiful store and spa environment, ensuring high standards of cleanliness, merchandising, and stock management.
- Develop relationships within the local community to enhance the customer experience and drive business growth.
- Actively engage in personal development, utilizing training opportunities, collaborating with other teams, and gaining exposure to other stores and aspects of the business.
- Take on projects to make positive changes and add unique value to the store, driving growth and improvement.
Requirements:
- Proven experience in retail management, business development, or a related field.
- Excellent leadership, communication, and interpersonal skills.
- Ability to navigate difficult conversations, set and manage expectations, and support a management team.
- Strong verbal communication skills to share business messages throughout the store.
- Ability to work collaboratively with the store manager and spa manager to achieve top-box goals.
Benefits:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for weekday birthdays
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
