Service Coordinator

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom BMT Group Full time

IFS Service Desk Coordinator

BMT Group is a leading engineering consultancy that tackles complex challenges and fosters a culture of innovation and collaboration. We're committed to creating a safer, more efficient, and sustainable future, and we value diversity, equity, and inclusion in achieving our business purpose.

We're a verified flexible workplace, offering freedom and choice to our employees. Learn more about our flexible status at Flexa Careers.

As an IFS Service Desk Coordinator, you'll be part of our support team, providing essential administrative and documentation support to our IFS Product Owner, Product Manager, and users.

Key Responsibilities:

  • Diagnose and resolve system issues through our dedicated Service Desk
  • Support IFS users with timely and professional assistance
  • Assist in the design, development, testing, and maintenance of the IFS system
  • Help with data integration to ensure business data flows smoothly across systems
  • Support the preparation and creation of IFS-related training materials
  • Maintain user permission sets and role configurations
  • Keep the IFS SharePoint site up to date
  • Administer IFS trackers, registers, and logs

We have offices in Bath, Bristol, London, Southampton, Plymouth, and Fareham, and we're happy to explore flexible and hybrid working arrangements. Please note that travel to customer sites or to attend meetings may be required. This role is available part-time, job-share, or full-time.

Requirements:

  • Strong digital literacy
  • Experience in project controls, information management, and technology implementation

We're looking for someone who is highly skilled in digital tools and technology, with a keen eye for detail. If you're passionate about delivering exceptional support and have a keen interest in technology, we'd love to hear from you.

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