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Operations Associate, London

2 months ago

London, Greater London, United Kingdom Lime Full time
About the Role

We are seeking a highly motivated and experienced Operations Associate to join our London team. As an Operations Associate, you will play a key role in enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.

Key Responsibilities
  • Hire, train, and develop a team of Mechanics and Fleet Support staff responsible for deploying and retrieving our shared electric vehicles.
  • Establish and maintain a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for London.
  • Develop and implement new processes and best practices to drive operational excellence within the warehouse.
  • Collaborate with cross-functional teams to identify expansion opportunities within your region.
  • Define and monitor key performance indicators (KPIs) to measure the profitability, revenue, and operational performance of your market.
  • Provide complaint management and customer incident investigation support.
  • Partner with the local Government Relations representative to manage key legal, regulatory, and safety issues.
  • Maintain positive relationships with customers, regulators, city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You
  • 1-3 years of professional work experience, ideally 1+ year in an Operations role.
  • Experience leading teams or groups is preferred.
  • Demonstrated expertise with the London region and ability to anticipate operational needs and challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-driven decisions with a cost-focused mindset.
  • Fluent verbal and written English language skills.
  • Familiarity with Excel and Google Sheets, with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
Why Lime?

At Lime, we're committed to creating a world where transportation is shared, affordable, and carbon-free. We're a global community of smart, caring, talented individuals working together to deliver world-changing results. We offer a range of benefits and perks, including competitive salaries, performance-based annual bonuses, and pre-IPO equity. We're an equal opportunities employer and welcome applications from diverse candidates.