First Line IT Operations Technician

2 weeks ago


Lincoln, Lincolnshire, United Kingdom CV-Library Full time
About the Role:

Benjamin Edwards is seeking an IT Support Specialist to join their growing team in Spalding. This role involves providing technical support for client and network hardware, software, and IT infrastructure. The ideal candidate will have a proven track record of maintaining an IT network across multiple sites and excellent knowledge of best practice in data protection and network security.

Main Responsibilities:

  • Serve as the primary contact for all IT issues via Helpdesk Ticket System
  • Deputise for the IT Manager in their absence
  • Ensure consistent connectivity to networks for all staff at all times
  • Review and deliver hardware and software for all users
  • Provide technical support for client and network hardware, software, and IT infrastructure
  • Contribute to the planning and execution of IT projects
  • Cybersecurity policy development and continuous improvement
  • Create and maintain high-quality processes and documentation for backup and business continuity process controls
  • Formalised education of users on best practices and improved ways of working
  • Collaborate with third-party support partners to resolve incidents
  • Provide coherent advice and technical guidance to business teams
  • Ensure reliable service and strong relationships with all business stakeholders

Requirements:

  • Proven track record of maintaining an IT network across multiple sites
  • Excellent knowledge of best practice in data protection and network security
  • Proven track record of documenting and maintaining backup systems/business continuity plans
  • Technically qualified/experienced with strong awareness of technological developments
  • Ability to identify continual improvements and advise to the business and users
  • Excellent analytical skills using relevant analysis platforms
  • Excellent administration and organisational skills
  • Excellent communication and customer service skills operating a ticketing system
  • Self-motivated, enthusiastic with excellent problem-solving skills
  • Advanced computer literacy, including Microsoft Products and ERP systems
  • Excellent knowledge of standard IT principles, processes and procedures
  • Good understanding of operational business processes and procedures
  • Adaptability to relevant organisational policies
  • Good understanding of GDPR legislation and requirements
  • Ability to understand key business plans and associated technological requirements
  • Experience of managing third party partner contracts

Salary: £45,000 - £60,000 per annum

Benefits:

  • Company performance bonus
  • 25 days holidays
  • 5% match pension
  • Sickness cover


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