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Quality Assurance Specialist

2 months ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time
About the Role

The Quality Assurance Specialist will play a crucial role in ensuring the quality of our services and products at Specialist Motor Finance Limited. This position will be responsible for monitoring and evaluating our processes to ensure they meet the required standards.

Key Responsibilities
  • Quality Monitoring: Conduct regular quality checks on our services and products to identify areas for improvement.
  • Process Support: Provide support to other staff members in the cluster to ensure they have the necessary tools and resources to perform their duties effectively.
  • Reporting and Analysis: Analyze data and reports to identify trends and areas for improvement, and provide recommendations to management.
  • Complaint Handling: Handle customer complaints in a fair and timely manner, and work with the customer to resolve the issue.
  • Training and Development: Provide training and coaching to staff members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Quality Improvement: Identify areas for improvement and implement changes to processes and procedures to ensure they meet the required standards.
Requirements
  • Strong Analytical Skills: Ability to analyze data and reports to identify trends and areas for improvement.
  • Excellent Communication Skills: Ability to communicate effectively with staff members, customers, and management.
  • Strong Problem-Solving Skills: Ability to identify and resolve problems in a fair and timely manner.
  • Attention to Detail: Ability to pay attention to detail and ensure that all tasks are completed accurately and efficiently.
  • Ability to Work Independently: Ability to work independently with minimal supervision.