Customer Service Professional
3 weeks ago
We are seeking a highly skilled and dedicated Customer Service Advisor to join our team in Redditch, United Kingdom.
The ideal candidate will be responsible for providing exceptional customer service, resolving queries efficiently, and ensuring customer satisfaction.
Responsibilities:
- Initial Point of Contact: Handle incoming calls, emails, and chat queries from customers with professionalism and courtesy.
- Provide accurate product information and address customer inquiries in a timely manner.
- Efficiently resolve customer issues, escalating when necessary, to ensure optimal outcomes.
- Manage customer orders, process payments, and maintain accurate records of interactions.
- Collaborate with internal teams to ensure seamless communication and customer satisfaction.
- Perform administrative tasks as required to support business operations.
Requirements
- Prior experience in a customer-facing role is advantageous.
- Exceptional communication and problem-solving skills, with the ability to work under pressure.
- Proficiency in Microsoft Office and CRM systems, with adaptability to new technologies.
- Able to work independently and as part of a team, demonstrating flexibility and adaptability.
- Familiarity with flexible working hours, including weekends, to meet business demands.
Benefits
- A competitive salary with performance-based incentives to recognize outstanding contributions.
- An comprehensive pension scheme and healthcare benefits package to support overall well-being.
- Ongoing training and development opportunities to enhance skills and knowledge.
- A supportive work environment with clear career progression pathways.
- Flexible working options to balance work-life harmony.
The estimated annual salary for this position is £25,000 - £35,000, depending on experience.
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