Senior Operations Manager

3 weeks ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time

Job Description:

Kennedy Recruitment is a leading recruitment agency in Belfast, and we are delighted to be working alongside a prestigious new hotel development in the city to recruit for a Night Manager. This is an exceptional opportunity to contribute to the success of a high-quality hospitality experience.

Your Duties:

  • Ensuring end-of-day procedures and subsequent reports are completed accurately and efficiently.
  • Overseeing overnight service and security, maintaining high standards of hospitality and safety.
  • Managing Reception and In-Room Dining services to provide seamless guest experiences.
  • Monitoring cleanliness and orderliness of Front Office areas throughout the night.
  • Handling guest arrivals and departures, including VIP check-ins, and ensuring a warm, professional welcome.
  • Addressing guest concerns, complaints, and special requests promptly to ensure satisfaction.
  • Conducting security patrols and maintaining compliance with hotel safety standards.
  • Completing Night Audit procedures, including verifying financial transactions and system updates.
  • Leading and mentoring the night team to ensure exceptional guest service and operational excellence.
  • Acting as Manager on Duty to support all departments during overnight hours.
  • Preparing detailed handover reports for morning staff, summarising activities, guest feedback, and operational issues.
  • Reporting maintenance issues and ensuring timely resolution through established protocols.
  • Conducting safety and fire walks to uphold health and safety standards.
  • Training, developing, and supporting night staff to foster a positive and professional work environment.

Your Profile:

The ideal candidate will bring:

  • Proven experience in a supervisory or managerial role within a hotels Night Operations or Front Office.
  • Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
  • Excellent problem-solving and conflict resolution abilities, with a guest-first approach.
  • Proficiency in night audit processes, financial reconciliation, and report preparation.
  • In-depth knowledge of health and safety regulations, fire safety procedures, and hotel security protocols.
  • Familiarity with hospitality systems and software for reservations, reporting, and incident tracking.
  • Exceptional attention to detail and organisational skills.
  • Flexibility to adapt to overnight shifts and dynamic operational demands.

Estimated Salary: £35,000 - £45,000 per annum

Benefits:

  • Competitive salary based on experience.
  • Annual leave entitlement that increases with service.
  • Pension contributions matched by the company, with higher rates after one year.
  • Healthcare and wellness benefits for managers after six months.


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