Customer Onboarding Specialist

3 weeks ago


Stanstead Abbotts, Hertfordshire, United Kingdom PXP Financial Full time

About the Role

We are seeking a highly skilled Customer Onboarding Specialist to join our team at PXP Financial. As a key member of our onboarding team, you will play a crucial role in ensuring a seamless customer experience.

Key Responsibilities

  • Support the configuration of customer processing systems and ensure project completion within given timescales.
  • Establish customer communication contacts and deliver regular updates via telephone and email.
  • Gather required information from merchants, partners, and acquirers to ensure project completion to the highest standard.
  • Ensure relevant information is correctly stored and regularly updated in line with departmental processes.
  • Be highly responsive and proactive to emails and queries received via email or phone.
  • Maintain systems with required information on orders/projects to be handed over to the Support team.
  • Collaborate with internal and external departments/teams to ensure a quick and smooth onboarding.
  • Perform investigations to diagnose and resolve issues in quick time.
  • Facilitate client introductions to discuss onboarding plans.
  • Daily project reviewing and follow-up.

Requirements

  • Proficient Microsoft Windows/Office knowledge.
  • Professional and confident verbal and written communication.
  • Ability to work efficiently and confidently with other departments within the business.
  • Demonstratable professional interpersonal skills.
  • Demonstratable excellent customer service skills.
  • Ability to help and motivate team members to ensure delivery of outstanding customer service.

What We Offer

  • Attractive package and other employee benefits, including hybrid working, 25 days holiday, free onsite parking, and more.
  • Offices close to transport links.
  • Small and friendly team.
  • Group Bonus Scheme.
  • A diversified range of activities in an international environment.
  • Supportive and dynamic team with ambitious objectives.
  • Open communication culture.


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