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Internal Communications Specialist
2 months ago
About the Role
The Internal Communications Manager plays a pivotal role in ensuring colleagues are informed about the company's strategy, driving employee engagement, and fostering a culture of innovation and excellence. This role requires a strong communicator and strategist who can work closely with senior stakeholders to develop and implement effective internal communications plans.
Key Responsibilities
- Develop and implement internal communications strategies to engage employees and promote the company's vision and values.
- Collaborate with senior stakeholders to create and disseminate key messages, announcements, and updates to employees.
- Manage and maintain the company's internal communications channels, including email, intranet, and other digital platforms.
- Provide comms business partner style service to the TalkTalk ExCo, to drive colleague engagement and increased understanding of strategy, support the Networks and eNPS analysis.
- Work closely with the Corporate Affairs team to ensure successful 'all company' communication including: All Company Comms including organisational announcements and company updates, Comms support and advice on activity roadmaps; co-ordinating, executing and promoting campaigns / product launches etc.
- Provide messaging to tell the narrative of the business.
- Stakeholder management is crucial to deliver engaging updates including Weekly Stand-Ups, Spotlight Sessions, Listening Sessions and all company events.
- Co-ordinating company-wide events (both in-person and virtual) to enthuse and engage colleagues, including project planning, budget management and delegate experience.
- Being a subject matter expert on when and how to communicate and advise on the tools available and metrics to aid measurement and future planning.
- Provide online community management across our digital channels.
- Undertake other group communications projects as and when required.
- Regular contact and close collaboration with the Corporate Affairs team, in particular External Communications.
- Support and guide the employee Networks to enable them to be front and centre across the organisation.
- Support, communicate and enable engagement plans from data collated from our engagement survey completed on a quarterly basis.
What will make you successful in your role?
- Experienced in driving results in employee engagement, using a variety of tools and data.
- Proven expert in internal communications, working in a fast-paced environment and used to managing change and the ability to prioritise time-sensitive projects.
- Strong communicator and strategist.
- Self-reliant, takes initiative and is proactive.
- Strong stakeholder management is essential.
TalkTalk Telecom is a dynamic workplace that values diversity and inclusion. We are committed to creating a culture where everyone can thrive and be themselves. If you are a motivated and experienced internal communications professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
