Quality Assurance Specialist
4 weeks ago
Heron Foods is seeking a dedicated Quality Assurance Advisor to join our team at the Store Support Centre. As a key member of our Quality Assurance team, you will play a crucial role in ensuring the highest standards of quality and safety in our food retail business.
Job Purpose:To coordinate and support the business on all aspects of Quality Assurance, managing and monitoring standards, processes, communications, training, and systems to ensure compliance with quality responsibilities.
Key Responsibilities and Duties:- Coordinate with the retail team to conduct food safety assessments/audits, ensuring compliance and understanding.
- Liaise with external bodies such as environmental health, Primary Authority, and trading standards to ensure legal compliance.
- Provide detailed monthly reports for distribution within the business.
- Conduct supplier visits to build relationships and check compliance.
- Process and trend customer complaints.
- Write, manage, and review the HACCP plan covering all aspects of the business.
- Drive internal standards using BRC accreditation as a benchmark.
- Monitor quality and safety, issuing withdrawals and recalls when necessary.
- Attend meetings to ensure clear communication across the business.
- Oversee pest control for the distribution centre.
- Deliver induction food hygiene training at all new store inductions.
- Ensure senior management commitment and the creation/maintenance of a Quality Policy.
- Create and maintain HACCP plans, conducting risk assessments covering microbiological, chemical, physical, and allergenic risks.
- Identify, control, and train staff in checking Critical Control Points (CCPs).
- Maintain Quality Management Systems with procedures to show compliance, document control, accurate record-keeping, and scheduled internal audits.
- Conduct root cause analysis for any failures in food safety, quality, and legality.
- Oversee supplier approval and monitoring, ensuring traceability of products, and managing product withdrawals/recalls.
- Handle complaint management and control non-conforming products, damage, waste, and returns.
- Competitive annual salary of £30,000.
- Workplace Pension.
- 30 days annual leave with accrual of additional leave for long service plus the option to purchase additional days.
- 24/7 online access to a GP for you and your family (partner and children up to age 21).
- 10% discount across both Heron Foods and B&M stores; double discount weekends throughout the year.
- Wellbeing support via our 24/7 employee assistance program – Smart Health.
- Access to BenefitHub for you and your family for exclusive deals and discounts on everyday purchases, eating out, family days out, financial services, etc.
- Ongoing learning and career development including on-the-job training, eLearning, or apprenticeships.
- Reward and recognition schemes and celebration of long service & work anniversaries.
- Proven experience in quality assurance within the food industry.
- Strong understanding of food safety standards and legal compliance.
- Excellent communication skills and the ability to conduct training and briefings effectively.
- Ability to manage multiple tasks and work across various functions.
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