Senior Regional Service Delivery Manager
2 weeks ago
**Job Title:** Senior Regional Service Delivery Manager
**Job Summary:
We are seeking a highly experienced telecommunications professional to oversee the delivery of telecommunications services to regional and national projects within the National Highways Digital Services directorate.
**Key Responsibilities:**
- Ensure telecommunications services meet agreed-upon service levels and performance metrics.
- Manage incident, problem, and change management processes in accordance with ITIL practices.
- Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related inquiries.
- Conduct regular client meetings to review service performance, address concerns, and identify opportunities for service enhancements.
**Requirements:**
- Experience working in complex technical, commercial, and contractual services.
- ITILv3 or ITIL v4 practitioner or significant demonstrable equivalent experience.
- Degree qualification or significant demonstrable experience in a relevant technical area.
**About Us:
The National Highways Digital Services directorate is a growing and vibrant team, and this is an exciting opportunity to join us as we go through our transformation programme.
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