Senior Regional Service Delivery Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom National Highways Full time

**Job Title:** Senior Regional Service Delivery Manager

**Job Summary:

We are seeking a highly experienced telecommunications professional to oversee the delivery of telecommunications services to regional and national projects within the National Highways Digital Services directorate.

**Key Responsibilities:**

  • Ensure telecommunications services meet agreed-upon service levels and performance metrics.
  • Manage incident, problem, and change management processes in accordance with ITIL practices.
  • Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related inquiries.
  • Conduct regular client meetings to review service performance, address concerns, and identify opportunities for service enhancements.

**Requirements:**

  • Experience working in complex technical, commercial, and contractual services.
  • ITILv3 or ITIL v4 practitioner or significant demonstrable equivalent experience.
  • Degree qualification or significant demonstrable experience in a relevant technical area.

**About Us:

The National Highways Digital Services directorate is a growing and vibrant team, and this is an exciting opportunity to join us as we go through our transformation programme.



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