Assistant Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Level X Full time

Role Overview

As a key member of our team at Level X, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for all visitors. Your natural people skills and ability to create a sense of fun will make you an asset to our team.

Key Responsibilities

  • Provide positive guest service in all areas, responding to complaints in a timely and professional manner.
  • Manage shifts covering the entire venue, ensuring that all areas are staffed and operating efficiently.
  • Adhere to company standards and service levels to increase sales, minimize costs, and maintain high-quality beverage and supply standards.
  • Actively participate in all areas of the operation, from gaming and food to beverage and events, while maintaining required standards of operation in daily activities.
  • Create an environment that is team-focused and encourages a professional and motivating atmosphere for all team members.

What We Offer

  • 28 days holiday per year.
  • Free bowling and activities for you and up to 3 others when you're not working (off-peak time).
  • 25% off food and drink.
  • Get involved with different social activities throughout the year through our team social calendar.
  • Join your team's Monday bowling club.
  • Annual team awards party.
  • Access to our team wellbeing app to support mental health awareness and wellbeing.
  • Cycle2Work scheme partnered with Halfords.
  • Refer a friend scheme.
  • Access a portion of your salary early through our partnership with Wagestream.

Requirements

  • Previous hospitality experience is essential.
  • A natural people person who puts great customer service at the top of their agenda.
  • Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
  • Self-discipline, initiative, leadership ability with an outgoing personality.
  • Ability to motivate employees to work as a team to ensure service meets stellar standards.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising.
  • Must possess good communication skills for dealing with diverse teams.

About Us

Level X is the fastest-growing and market-leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X, and Gutterball. We aim to give you the best night out every time, with all your best nights rolled into one.


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