Assistant Manager
4 weeks ago
Role Overview
As a key member of our team at Level X, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for all visitors. Your natural people skills and ability to create a sense of fun will make you an asset to our team.
Key Responsibilities
- Provide positive guest service in all areas, responding to complaints in a timely and professional manner.
- Manage shifts covering the entire venue, ensuring that all areas are staffed and operating efficiently.
- Adhere to company standards and service levels to increase sales, minimize costs, and maintain high-quality beverage and supply standards.
- Actively participate in all areas of the operation, from gaming and food to beverage and events, while maintaining required standards of operation in daily activities.
- Create an environment that is team-focused and encourages a professional and motivating atmosphere for all team members.
What We Offer
- 28 days holiday per year.
- Free bowling and activities for you and up to 3 others when you're not working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Join your team's Monday bowling club.
- Annual team awards party.
- Access to our team wellbeing app to support mental health awareness and wellbeing.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
- Access a portion of your salary early through our partnership with Wagestream.
Requirements
- Previous hospitality experience is essential.
- A natural people person who puts great customer service at the top of their agenda.
- Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
- Self-discipline, initiative, leadership ability with an outgoing personality.
- Ability to motivate employees to work as a team to ensure service meets stellar standards.
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising.
- Must possess good communication skills for dealing with diverse teams.
About Us
Level X is the fastest-growing and market-leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X, and Gutterball. We aim to give you the best night out every time, with all your best nights rolled into one.
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