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Customer Service Team Member

1 month ago

Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

Job Overview

Auto Windscreens, a leading UK automotive glazing company, seeks a Customer Service Team Member to join their team. As part of the Markerstudy Group, they are committed to delivering exceptional service to their customers.

About the Role

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and possess a strong attention to detail. They will be responsible for providing first-class customer service, promoting the company's products and services, and participating in regular training activities.

Key Responsibilities

  • Provide a high level of customer satisfaction through effective communication and problem-solving skills
  • Promote the company's glass repair and replacement services
  • Participate in training and learning activities to develop skills and knowledge
  • Adhere to company values and policies, including Treating Customers Fairly (TCF) and Financial Conduct Authority (FCA) requirements

Training and Qualifications

The successful candidate will participate in % off-the-job training, studying towards a Level 2 Customer Service apprenticeship standard. This will include face-to-face workshops, webinars, practical learning activities, and personal effectiveness courses.

Career Development Opportunities

As part of the Markerstudy Group, this role offers opportunities for career progression and development. The company is committed to investing in its employees' growth and success.

What We Offer

A competitive annual salary of £21,612, plus additional benefits, including:

  • A generous salary increase after completing the apprenticeship programme
  • Opportunities for career advancement and professional development
  • A supportive and dynamic work environment